Follow-Up on Delayed Order

I am writing to express my frustration with the delay in receiving my order, which I was informed via email on November 28th had been handed over to the courier. Despite this confirmation, I have yet to receive the order.

I contacted your call center, but they have been unable to assist me adequately. It appears they are uncertain whether the order was actually handed over to the courier, which contradicts the email I received.

Could you kindly provide an urgent update regarding the status of my order, including confirmation from the courier?