Follow up - even worse!

so despite my complaint about the incorrect pricing - your team then decides to get the legal chap - Andre... whose main concern was about the business risk Makro has been exposed to and not the consumer who has ultimately been affected - even worse is the follow up - full of apologies and offering a voucher for compensation of my petrol and time wasted which is according to the consumer protection act - that was a week ago - I am still waiting - you guys are pathetic please send me the details so I can take this further...