Flabugasted and Disgraced Customer

My name is Ayanda Koyana and I'm very disappointed and disgusted by the service I received from Makro Montague Gardens.

As a loyal Makro customer for years, I feel my rights were violated and degraded thrown into the *******. On the 26 March, I and my sister Nozipho Koyana were doing month-end shopping like we always do at Makro but this day we decided to go to the one in Mantugue and not the one in Ottery. As we were approaching the till points my sister decided to leave some of the items we no longer wanted to buy and she saw a trolley not far from the Makro staff that was directing which till to go to and dropped off the Meat in the trolley. We were called to the till point to pay and we paid, we all know Makro's procedure when you leave the shop your groceries are checked and we had no problem with that, we gave our slips but to our surprise, the security guard checking our slip receives a call and immediately she told us to follow her because my sister had her Laptop with her we thought they wanted to search it. We followed the security lady outside but now we were joined by another gentleman a White Guy apparently the store manager of Makro. We went outside little did we know we were being accused of *****ing, my sister took off her laptop back took out everything that was inside, we asked is the problem why are we being searched and escorted outside, they kept on telling us ladies please follow us and we like asking we to what have we done. That is when they asked my sister if the is anything you took that you did not pay for and I'm like you just searched us and you found nothing that is the issue here, they kept on saying please follow us as if we are ******* because black people in this country are labeled as ***** and ********* at that time people were looking at us as *******. They took us to the control room and that time we were fuming with anger cause we being accused of *****ing. When we got there we questioned why are we there the Store Manager explained that someone from his staff recognized my sister taking a Huawei Router i asked the Manger to please call the guy on the floor cause we wanted to hear his side of the story. The Manager explained that the Box was empty and the last person to be seen next to that trolley was my sister and that he will check the cameras. We asked if you don't find anything that will happen to the humiliation you have caused us because we knew we had nothing to do with the Router as they have done their search nothing was found. The guy left to the camera room and we were left with the security guy with a stinking attitude because we are black, the Manager took long and eventually came back. When he came back you can see he was in disbelief and kept on talking about the process of Makro and we asked what is the verdict you saw the camera and who stole the router he was so hesitant at first we kept on asking who stole the router as we were becoming angry and fuming. Eventually told us another White Guy stole the router, with no apology or anything the security lady left the room and we asked the manager what is the next step for us to take as we felt our right were violated and this was defamation of character and mind you that time we were still at work and they wasted our time cause we spent nearly an hour at Makro. I'm so disappointed with the service we received from Marko and we asked the Manager for his name he refused instead he wrote us the names of his 2IC Sindy or Sinely and Loss Prevention Lead Danna Potgieter. I need a formal apology from the Manager and his Security Lady for the treatment they gave us and for the false accusation being labeled at us in all Social Media. I will never use Makro ever again as I feel I was ********ized and my dignity dragged to the Mud by this barbaric behavior.