LT
Lesley T
1 reviews | Active since Jun 2018
17 Jan 2020, 19:05
Fitbit
I purchased a fitbit versa on the 15th december 2018. During the year I constantly had rashes under the strap. (Thinking it was the heat) apparently there was a recall for that exact issue. However on the 20th December 2019 my fitbit was completely dead. I was on holiday so could only take it back when i returned. Makro said it's out of warranty, they will send it to fitbit. 17 Jan get a call saying it's out of warranty, i must take it to a watch maker for a repair. I just feel that the service was unacceptable. No one mentioned the recall ever to me.
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Makro's replyOfficial
19 Jan 2020, 09:42Good day Lesley,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we will be forwarding the above review to the relevant departments and senior management within our branch so that the matter is addressed accordingly. Kindly note that feedback will be relayed within the next 24-48 hours.
Once again, please do accept our sincerest apologies for the manner in which this has been handled and the service received by our Vaal branch.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we will be forwarding the above review to the relevant departments and senior management within our branch so that the matter is addressed accordingly. Kindly note that feedback will be relayed within the next 24-48 hours.
Once again, please do accept our sincerest apologies for the manner in which this has been handled and the service received by our Vaal branch.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply19 Jan 2020, 09:42
Official
Good day Lesley,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we will be forwarding the above review to the relevant departments and senior management within our branch so that the matter is addressed accordingly. Kindly note that feedback will be relayed within the next 24-48 hours.
Once again, please do accept our sincerest apologies for the manner in which this has been handled and the service received by our Vaal branch.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please be advised that we will be forwarding the above review to the relevant departments and senior management within our branch so that the matter is addressed accordingly. Kindly note that feedback will be relayed within the next 24-48 hours.
Once again, please do accept our sincerest apologies for the manner in which this has been handled and the service received by our Vaal branch.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team