First time order from Makro Online, last time!

Item: Makro
Rating: 1
Author: Sharon D

First time ordering online, last time - Order MAK*** - I ordered and made payment. Then I get an sms when delivery will be. I follow the process to reschedule, as I am not available, I re-sceduled the date on ***6 at 14:03 for Monday ***9 on whatsapp, just to get an update today, that my stuff is out for delivery today (***7). So I rescheduled again on whatsapp just to received the name of the person who will be doing the delivery today. I had to phone you on ***and hold on for more than 6 minute to speak to someone at Makro. Your app is not customer friendly it is more than customer frustration. I take no responsibility for my stuff going missing. To stressful and to much hassle, will rather pay more for stuff then having all this nonsense again.

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Sharon D's updateReviewer Update

18 Dec 2024, 07:16

Good Morning, thank you for getting back to me but I am still not happy and will not use your app again. As you can see I order 6 Peppermint chocolates, which was melted as the result of being in the delivery vehicle for two days. I have to use these chocolates for Christmas and scared they are not useable and had to buy another 6. So you app and you online app made me loose money and I had to pay double for the stuff I needed. Just put yourself in my shoes and think if you have to pay double for stuff, would you be happy....NO.

Sharon D's update18 Dec 2024, 07:16

Reviewer Update