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KR
Kubashen R

1 reviews | Active since Feb 2014

13 Dec 2017, 13:55

First and Last time ordering from Makro online

I placed an order on the 27 of November and I still did not receive it. I phone the online support number when I phone most for the time it just rings or it rings and the call drops, but I did get hold of someone the first time they told me my goods are at Wonderboom store, she told me she will send them a mail and get back to me this was 2 days ago. I phoned yesterday again and after a long wait of trying to get hold of someone I got true but I was told the something, so I phone the Wonderboom store and was told they don’t have my order. SO I LIKE TO KNOW WHERE MY ORDER IS.

0
Replies (4)
Makro
Makro's reply14 Dec 2017, 08:12
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

KR
Kubashen R's update18 Dec 2017, 12:12
Reviewer Update
Hi Mbali Please can you tell me what's happening because I want to know if I’m going to get this before Christmas? I got a cell on Thursday 14 December asking me if I received my package, I told the lady no and she side she needs to investigate and I didn’t hear anything after. This is not good, a big store like Makro is not worried about client satisfaction.
KR
Kubashen R's update20 Dec 2017, 08:59
Reviewer Update
I am still waiting for a response, it's been two day's.
KR
Kubashen R's update21 Dec 2017, 12:33
Reviewer Update
It's the 21st of December I ordered my goods on the 27th of November, it's almost a month and I’m still waiting. No reply or no phone call to tell me what happening. If you just had to phone me and tell me you don’t have stock and I need to wait, it would not have been a problem but Makro just leaves people waiting and not knowing what is happening.