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Sean V

1 reviews | Active since Sept 2016

14 Mar 2025, 13:41

First and last purchase from Makro online

I ordered an online only item advertised as 30W Toshiba floodlight 2Pack for R495.00/unit (1 unit being two lights). I ordered two units and paid R990.00 so logic states two units of 2 floodlights each so I should have received 4 lights. I only received two lights - half my order. Three phone calls, two emails and two attempts at making contact through their Whataspp chat to their customer support call centre and I am no closer to geting my missing items. Call centre agents tell me to log a return but their website doesn't recognise my order number. Considering how many years I have been shopping at Makro I am absolutely flabbergasted at how disappointing this online purchase experience has been. Right now the way I am feeling at best this is incompetence, at worst *****. My order number is provided below for your reference. I expect a speedy resolution.

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Replies (3)
SV
Sean V's update17 Mar 2025, 10:38
Reviewer Update
Follow up - Makro has been in contact through their whatsapp channel (no reply to my emails) and again "It has been escalated". Can Makro please explain why Takealot is advertising the exact same item at the same price and they clearly state its a 2 pack and consists of two lights ?? If I don't have my order fulfilled by end of this week I will be taking further action starting with a visit to SAPS.
SV
Sean V's update27 Mar 2025, 13:20
Reviewer Update
Hi Makro. 10 days later and nothing. I have now had to order the outstanding lights from Takealot - the exact same product - the exact same description - the exact same price - advert clearly states its 2 lights in a 2 pack (who'd have thought?) - and funny enough from the exact same supplier. I am now an additional R495 plus R35 collection fee out of pocket, please advise how and when you intend rectifying your mess?
SV
Sean V's update18 Apr 2025, 13:40
Reviewer Update
Dear Makro online,

5 stars for processing my refund so quickly, thank you.

I will continue to be a very enthusiastic in store customer as I have thoroughly enjoyed shopping in store for many years. Judging by the number of very negative reviews on this platform alone however, your online offering leaves a lot to be desired and is in serious need of an overhaul.

Thank you for bringing this matter to an end positively.