First and last Makro online shopping experience:

24 March: purchased book from Makro online.

1 April: incorrect book was delivered. Submitted return request via email.

5 April: received phone call stating book will be picked up.

12 April: informed makro via email book had not been picked up. Received sincerest apologies by makro via email.

26 April: informed makro via email book had not been picked up.

29 April: informed makro via social media book had not been picked up.

1 May: makro escalated this matter.

2 May: incorrect book was picked up.

8 May: informed makro via social media correct book had not been received and a full refund is requested.

9 May: received information makro was contacting market place and will provide feedback. Received sincerest apologies.

Today (30 June): still no feedback received from makro via social media.

5 June: contacted makro via email informing them no book or refund was received.

12 June: Received email from Makro of succesful refund.

21 June: informed makro via email that book was refunded but not delivery fees.

Today (30 June): still no feedback received from makro via email.

3 months 1 week since order was placed: -No book received -Not all money refunded -Much time wasted on contacting makro via social media and email -A VERY dissapointed and frustrated customer who will not be supporting makro in future