Finance issue being made customer’s issue .

Makro the worse service ever . Been waiting for refund that was meant to be done 48hrs and 11 days later , No communication from them Nothing . When I call am told about finance department feedback . I ordered a chair through Payflex , same day was told that my order was not processed and will get refund in 48hrs. 11 days later and counting I still have not received any communication , when I call am told they still waiting for finance to give feedback till this day they still waiting for finance . For all I know il end up paying for product I don’t have and makro not even willing to refund me .