FIFA 18 Ronaldo Edition Disappointment

I ordered my FIFA Ronaldo Edition online on the 05/09/2017.

The turn around time for this was 21 days which was suppose to be today ( 26/09/2017 ). To my surprise, no communication of pending delivery was sent.

I contacted Makro only to find out that there was no stock left. Everyone who ordered received their copy except me due to the fact that the delivery option was chosen and not collection.

This preference was not specified on the product order and stock was available when the order was placed and processed successfully.

The agent then told me that the order was moved from Cape Gate to Montegue Gardens and if I was to receive it today, I would have to go there and fetch it myself or wait until the 29th.

Firstly , I would not have known this if i did not call Makro myself to enquire. Secondly, I find this immensely frustrating as the whole point of ordering the special edition was so that I could get it earlier than the release date.

There was no effort made to get my order delivered as specified on the website, and the most annoying part was the fact that I was told to go and get it myself (I am situated in the Brackenfell area) or wait the 29/09/2017

I find this behavior extremely unprofessional, working in a retail environment myself I have come to understand the importance of client service. The "client first" principle was not displayed in this interaction at all.

It was my first time making use of their online services and my experience has been far from what was expected , will certainly not be using them in future.

order: MAK422678