Ferre 50cm Full Gas Stove Faulty - #MAK***

I bought a Ferre 50cm full gas stove on the 02/06/2023 online and 2 weeks ago it started being faulty. The stove oven is only heating at the bottom and not on top. The top part of the oven is not operating.

The main problem is I cant log a return or a repair for the gas stove via the Makro online platform as those options have been greyed out and it says the return period has ended which is more confusing.

I did call the Makro call centre and they promised to provide feedback within 48 hours but didn't deliver to that promise. Today I was told I need to wait another 48 hours for the same feedback. Please refer to call centre reference number: *** as proof I did call and also provided proof of my issue The consultant's name for the call was Zamokuhle Gumede.

This is the second time I'm dealing with Makro on such matter and it is always a struggle for them to provide after service for their products. One has to always resort to such extents in order for them to deal with return or repair issues.

What is the use of telling clients about warranties if you are going to ignore them when they returning faulty products?

I will never buy anything on Makro online platform again.