JM
Johannes M
1 reviews | Active since Jun 2016
04 Jun 2016, 08:36
Feeling ******
<p>Hello Peter,</p> <p>I have recently purchased a double door fridge, 4 piece stove (Plates, hoover, double oven and chimney) and 2 buckets of paint at Makro in Alberton on the Tuesday (24th May 2016). They were delivered on Sa****ay (28th May 2016), my wife signed for the delivery. We later (same day) noticed that the chimney was not delivered; we then went to the store on Monday to claim. We spoke to the manager (lady) who then told us that they will check in the store room if there is a spare chimney, she got back to us and told us that it is not available and it is going to be difficult for us to get the chimney as we signed for delivery. So, I write to you for help because I feel ******. Now I am stuck with a stove that cannot be installed because of the missing chimney. A friend referred me to you because you helped them when they had a similar problem; I hope you will help me.</p>
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Makro's replyOfficial
06 Jun 2016, 05:56We have looked in your complaint regarding the missing article on your delivery, (Defy 900 Premium Chimney).
We have reviewed our camera footage, and can confirm that your whole order of 6 – articles left the store, with a gift card attached to the paperwork.
Barloworld who is our contracted delivery service provider, has also confirmed the following:
All the boxes were labeled 1 of 6, 2 of 6 ect.
The delivery was loaded onto a multiple customer delivery load, where your delivery was completed at 12H32 on Sat 28.May.2016.
All 6 articles were signed for by Belinda Mosia, include the gift card.
The driver confirms that there were other contractors present on-site at the time of delivery (removing the old oven)?
After your delivery, the truck then delivered goods to 4 – other customers.
The first was a single washing machine, to another customer.
The second was Liquor order, to a Liquor wholesaler.
The third was a food order, to a Food Trader.
The last order was also a food order, to a Food Trader.
Before returning back to the store at 17H10 that same day.
No goods were found “left behind” in the truck.
The on-site Barloworld manager, also confirms no boxes were left behind or found in there dispatch cage/area.
Makro has also conducted a stock count, to double check if our stock records balance with our Computer records, our records reflect a single unit in-stock, which concurs with our physical stock (our demo/display unit).
It does appear that you may have been ****** by someone, we have reviewed all possibility’s on our side, not excluding human error, and we have a clean conscience that no errors have been made on our side.
We are not unsympathetic to your loss, and are prepared to order another unit for you, if you are in agreement, we are prepared to offer this you at our cost price, R2235.00 (incl vat).
Our Appliances Manager Philisiwe Manana has your gift card, original invoice, with your copy of the delivery note, (in safe keeping) which was left with us at the time when the complaint was raised with us Mon 30th May 2016.
Regards
Mmule Moropa
Best regards,
Makro's reply06 Jun 2016, 05:56
Official
We have looked in your complaint regarding the missing article on your delivery, (Defy 900 Premium Chimney).
We have reviewed our camera footage, and can confirm that your whole order of 6 – articles left the store, with a gift card attached to the paperwork.
Barloworld who is our contracted delivery service provider, has also confirmed the following:
All the boxes were labeled 1 of 6, 2 of 6 ect.
The delivery was loaded onto a multiple customer delivery load, where your delivery was completed at 12H32 on Sat 28.May.2016.
All 6 articles were signed for by Belinda Mosia, include the gift card.
The driver confirms that there were other contractors present on-site at the time of delivery (removing the old oven)?
After your delivery, the truck then delivered goods to 4 – other customers.
The first was a single washing machine, to another customer.
The second was Liquor order, to a Liquor wholesaler.
The third was a food order, to a Food Trader.
The last order was also a food order, to a Food Trader.
Before returning back to the store at 17H10 that same day.
No goods were found “left behind” in the truck.
The on-site Barloworld manager, also confirms no boxes were left behind or found in there dispatch cage/area.
Makro has also conducted a stock count, to double check if our stock records balance with our Computer records, our records reflect a single unit in-stock, which concurs with our physical stock (our demo/display unit).
It does appear that you may have been ****** by someone, we have reviewed all possibility’s on our side, not excluding human error, and we have a clean conscience that no errors have been made on our side.
We are not unsympathetic to your loss, and are prepared to order another unit for you, if you are in agreement, we are prepared to offer this you at our cost price, R2235.00 (incl vat).
Our Appliances Manager Philisiwe Manana has your gift card, original invoice, with your copy of the delivery note, (in safe keeping) which was left with us at the time when the complaint was raised with us Mon 30th May 2016.
Regards
Mmule Moropa
Best regards,