Feeling ******

I purchased a Russel Hobb pedestal fan 5months ago. I faced 2 problems 1.The motor started making a loud noise.2.The ON button writtings where fading off. Now because i have a guarantee for a year and i hardly even used the fan and considering its only been 5months i took it back to MAKRO. In a week they fixed it BUT this is what i experienced 1.Collected item and as i was checking the item out i decided to inspect the fan and figured they didnt replace the buttons and the motor housing seemed loose however Themba the so called manager thinks he is doing me a favour decided to test the fan and the motor seemed fine BUT he said certain things are not covered so i told him that the fading of the buttons is a factory fault. Then even worst they dumped the fan in the box no bubble wrap from the supplier. I complained and said i want my refund or a new fan and guess what till now no one called me nor apologized. I paid for the product and now it seems like MAKRO is avoiding me and i feel ******!!! They took my money and the fan i paid and i am still waiting for feedback. Russell HOBB i will never trust YOUR products and the service SUCKS at MAKRO! Still waiting for the director of MAKRO