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DB
Denille B

1 reviews | Active since Jun 2017

26 Jan 2026, 12:40

Fed up with Makro trying to get refund for faulty product

I bought a gazebo online start of Dec2025. Received the product after Christmas. Product did not have a carry bag and cover plenty holes. Logged a return. Wrapped the product in original package. Update to my ticket was return rejected. I contacted Makro advising how can it be rejected if they have not collected the item. Return logged again. First the excuse was the stockist only opens on 19 Jan2026. Now every day I phone I get told someone will phone me today to advise when refund will be processed. Asking to speak to a supervisor or manager is of no use. I just get told they are busy and will tell me the same. I will NEVER shop at Makro again. The most pathetic service I have seen in a long time. Makro should be ashamed of their bad client service

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Replies (29)
DB
Denille B's update26 Jan 2026, 15:02
Reviewer Update
OD***
DB
Denille B's update28 Jan 2026, 13:16
Reviewer Update
Good day

I am amazed that the returns department still has not provided feedback. The Makeo social media team appears to be just as ***********.
What else must I do to get feedback on when my refund will be provided
Makro you are disgraceful!!!!!!
DB
Denille B's update29 Jan 2026, 10:55
Reviewer Update
I am sick of hearing how sorry you are for the inconvenience caused. The service is really non existent when the social media team cannot get a refund arranged. You are expecting me to wait indefinitely for a refund due to me because of a shoddy product. .... interesting...I hope everyone reading this stops buying from Makro... I know I will
DB
Denille B's update02 Feb 2026, 18:21
Reviewer Update
.....and still waiting.... everyday I wait with no feedback gives me more and more reason TO NEVER BUY FROM MAKRO AGAIN.....j wonder if this is the idea that I get fed up so makro can keep my money and the defaul product.... I have no more words how pathetic the service is
DB
Denille B's update03 Feb 2026, 12:38
Reviewer Update
Totally unbelievable MAKRO. YOU ARE A BUNCH OF *******. I returned the gazebo because it was damaged and did not have a carry bag. MY RETURN GETS REJECTED BECAUSE ITS DAMAGED. ***.... I am told the gazebo will be returned to me.....I DONT WANT IT BACK I WANT MY MKNEY BACK. AS YOU PROVIDED A DAMAGED GAZEBO.
DB
Denille B's update04 Feb 2026, 14:28
Reviewer Update
I have contacted the consumer ombudsman.

DB
Denille B's update05 Feb 2026, 10:52
Reviewer Update
What fair resolution. Your supplier has already shipped the faulty gazebo back to.me...what must I do with it. Ask Jaoon to tell me what is faulty on the gazebo. Pity I cannot upload my photos here so you can see for yourself
DB
Denille B's update12 Feb 2026, 08:44
Reviewer Update
I was told Makro will dispute the suppliers rejection and I must log a new return as the damaged article was returned to me. The return was logged. Emailed the Makro contact to find out when will collection be....silence.... why did expect any other result
DB
Denille B's update15 Feb 2026, 11:06
Reviewer Update
Apologies is all I hear. What i don't understand is bought the gazebo from MAKRO but must wait for the supplier...MAKRO MUST REFUND ME AND SORT THE **** OUT WITH THEIR SUPPLIER. BUT DO YOU THINK ANYONE AT MAKRO THINKS ABOUT THAT....
DB
Denille B's update16 Feb 2026, 14:56
Reviewer Update
The returns team with your supplier is copied on the multitude of emails from trying to find out when the damaged gazebo that was sent back to me will be collected....no one is responding ...like I say pathetic.. still makro I bought the gazebo from you....I don't care about your supplier...you sort it out with them...I want my refund...
DB
Denille B's update16 Feb 2026, 15:01
Reviewer Update
Maybe I should contact the Chief Ethics officer - Frank Louw or the CEO Miles van Rensburg. Maybe they will understand the situation since mo one else gives damn....
DB
Denille B's update17 Feb 2026, 10:27
Reviewer Update
The return was logged on 9Feb2026 as you requested with a reference 2DVG7

So please stop wasting time
DB
Denille B's update17 Feb 2026, 13:57
Reviewer Update
I phoned the makro help desk and the agent confirms my return with reference 2DVG7 is active and was escalated on 9Feb.
DB
Denille B's update18 Feb 2026, 12:30
Reviewer Update
I sent another email to yourbresturna department and tour supplier Abdullah khan from Jadoon...everyone ianjust ignoring me. 2 months...this has been going on...what do you wany MAKRO THAT I JUS FORGET ABOUT THIS AND KEEP A DAMAGED GAZEBO THAT CANNOT BE USED JUST SO ABDULLAH KHAN FROM KADOON CAN KEEP R1200..... DISGRACEFUL HOW THIS HAS BEEN HANDLED BY MAKRO...
DB
Denille B's update19 Feb 2026, 14:21
Reviewer Update
UNBELIEVABLE.
..I GET A PHONE CALL FROM MAKRO TELLING ME HOW SORRY YOU ARE FOR THE INCONVENIENCE. CAUSED BY THE EXPERIENCE. ....BUT WAIT....CAN YOU PLEASE LOG ANOTHER RETURN AS THE RETURN WAS CLOSED...OH AND MAKRO CANNOT LOG THE RETURN ON.MY BEHALF....OBVIOUSLY I LOST MY COOL...WHEN I ASK THE WOMEN WHAT HER NAME IS SHE KINDLY CUT THE CALL

WHAT THE F....IS GOING ON AT MAKRO
DB
Denille B's update19 Feb 2026, 14:34
Reviewer Update
I just received a phone call from Thumelo L advising he is from returns department. He can see my return initiated. He cannot log a return on my behalf. He needs to follow internal processes to get the damaged gazebo collected. He has given me his contact nr ***. I must still log a return eventhough i cant because the system show return initiated. . Let's see what happens next.
DB
Denille B's update19 Feb 2026, 14:37
Reviewer Update
Thumelo phoned me back advising the return is arranged. The courier guy will collect today. If not today definitely tomorrow to send the item back to supplier
DB
Denille B's update20 Feb 2026, 14:54
Reviewer Update
The damaged gazebo was collected by the courier today
DB
Denille B's update24 Feb 2026, 13:52
Reviewer Update
I received an email yesterday

Kindly be advised that a manual refund is being processed to you as are unable to log a return on the website.
We apologize for the inconvenience caused

Let's see how long a refund process takes, since trying to initiate a refund took 2 months
DB
Denille B's update26 Feb 2026, 12:01
Reviewer Update
A week later and still no refund. I wonder if this will also take another 30 hello peter comments and 2 months to get the refund?


DB
Denille B's update27 Feb 2026, 13:18
Reviewer Update
More excuses...more delays....more frustration....
DB
Denille B's update04 Mar 2026, 11:11
Reviewer Update
WHAT IS HAPPENING MAKRO...... THIS IS CRAZY PATHETIC SERVICE
DB
Denille B's update06 Mar 2026, 08:50
Reviewer Update
Today 3 months that I am trying to get a refund for a damaged gazebo...Brilliant service Makro.....NOT.....and no one is in any major rush....every department takes their time.... see if someone owes them money if they will be this slow ... all I hear is delays...excuses...
More delays
....and the executive committee accepts this...says a lot
DB
Denille B's update09 Mar 2026, 11:06
Reviewer Update
Oh my word...whatever makes you feel better about your **** service...I am not in the mood to have further discussions about this experience. Just give me my money
DB
Denille B's update12 Mar 2026, 14:50
Reviewer Update
WHAT IS THE STATUS OF MY REFUND?????? ?
DB
Denille B's update18 Mar 2026, 16:45
Reviewer Update
Hello Makro. Still no refund. According to tourist can take up to 14 days depending on my bank. Today is 14 days since the refund process started....
DB
Denille B's update19 Mar 2026, 09:53
Reviewer Update
Can someone explain why I need to send my bank statement ? Can someone contact me instead of me asking feedback.
DB
Denille B's update19 Mar 2026, 12:34
Reviewer Update
Advise when refund was made then I will confirm if i have received it in my account or not
DB
Denille B's update27 Mar 2026, 12:03
Reviewer Update
oh my goodness....how difficult is it to provide proof of refund