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Chanel Ströh

1 reviews | Active since Feb 2020

04 May 2020, 15:31

Fed up with Makro service

Been waiting more than a month for my refund... Second time im complaining about Makro on hello peter because this guys just do not care about their customers. On the phone for more than 20 minutes. No answer. No respond on email aswell. Like seriously how long can 5 to 10 working days take to refund customers??? So sick of this people who have absolutely no customer service. People must seriously not buy from this Company if service is like this

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Replies (2)
Makro
Makro's reply04 May 2020, 16:05
Official
Good day Chanel,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
CS
Chanel Ströh's update04 May 2020, 16:07
Reviewer Update
That was the response last week Tuesday aswell and im still waiting