TC
Thashni C
1 reviews | Active since Sept 2024
30 Sept 2024, 11:15
Fed Up off Makro
It seems like the only time Makro SA ever looks at my emails is when I come to Hello Peter to get their attention.
I am still awaiting my refund. On my email correspondence I requested for you guys to give me the order that I paid for. IGNORED!!!
I then sent the confirmation letter for my bank and ID Copy as if I'm in the wrong here and that I have your money when you actually owe me money. R639.80 to be exact.
Can your company get this resolved once and for all as I'm waiting for a resolution since 27th of July 2024.
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Makro's replyOfficial
30 Sept 2024, 14:27Good day Thashni,
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply30 Sept 2024, 14:27
Official
Good day Thashni,
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,