Fed up customer!!

1 star for being able to place an order, but where is my order? Customer service on the phone and at the Nelspruit branch is/was a nightmare. I had to go to the Nelspruit branch two days in a row and put out world War 3 because apparently I cannot be assisted if I only have the order number, they need a QR code as well, which Makro never sent to me and I was told it's not their problem, finally got my pick up order after refusing to leave the store and actually called client services on my phone to actually help then the guy at the store soon told me, "no it's ok just show me the SMS written, " thank you for shopping at Makro " which I did and gave me my order. Now, my other order (delivery order) placed on the same day as the pick up order has not been delivered and again, no one at Makro has answers. They tell you they will call back with an update which they never do, the order has not even been assigned for pick up by Makro to the courier guy, I feel like I am waiting for a train at the airport. Everything online with Makro sucks, and ca n the store manager at the Nelspruit branch start doing their job. If they are not *****ing TV licence money they are chilling and not processing orders. It's ridiculous👿👎.