Fed up

I placed an order and now on the tracking system there is absolutely no movement. Does makro not understand the communication is key in service delivery? It's either you invest money in your tracking system so we can track the orders ourselves or you actually give us the correct information when we call the call centre. I am still waiting for my order ending 8855, I was told it would arrive today by one of the consultants there but nothing, not even a phone call. Do you understand that we going through this tedious process, I could be worrying about more important things. So it is simple, deliver my package or give me a refund and I do not wish to wait for another 10days as I need the item. It has become of utmost importance.