Fed up

I gave in a Sony Blu ray player Nov 214 a few days before the warranty was over. They apparently repaired it but they only had it a couple of days.<br> After receiving it however, there was still problems. We went on holiday and could not take it in until January, but because of the three months repair warranty didn't think it would be a problem. They had the unit for a very long time this time. Then called us and said that it is power surge damage and we need to pay R2 900-00! We might as well buy a new unit?!<br> Elizabeth said she will speak to Sony, then went on leave without telling me or giving the problem to another manager! Now I phone and phone and no one calls back!<br> My argument is how do we know that they tested everything the first time seeing as they only had it a couple of days but the second time for weeks?!<br> I will no longer support Makro or refer anyone to Makro because management is shocking, nor will I purchase Sony either seeing as the Sony repair centre is just as bad.