JN
Jan N
1 reviews | Active since Jul 2018
26 Jun 2023, 16:46
Faultyt stove
Had a Gas/electric stove delivered on the 31 May. When we switched it on th bottom element shorted and caught fire. I phoned them the next day and several times during June. I could only log a return after 3 weeks as the deliverey was not captured on their website. I was the informed me that customer care would contact me and make arrangements. I am still waiting.
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Makro's replyOfficial
26 Jun 2023, 16:53Good day Jan,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly send us your Certificate of compliance for the Ferre gas & electric stove requested by the supplier to ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly send us your Certificate of compliance for the Ferre gas & electric stove requested by the supplier to ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply26 Jun 2023, 16:53
Official
Good day Jan,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly send us your Certificate of compliance for the Ferre gas & electric stove requested by the supplier to ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly send us your Certificate of compliance for the Ferre gas & electric stove requested by the supplier to ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,