Faulty washing machine

Item: Makro
Rating: 1
Author: Orapeleng M

I bought a Defy washing machine on 31 May 2019. In March the thing stopped working. I still have a warranty so I email Makro to get it fixed. All the did was forward the query to Defy. Since then,they haven't checked on the query, haven't communicated with me. Four months later I'm still sitting with a machine that doesn't work. I have had to chase Defy on my own. I honestly expected more from them because they promise you heaven and earth when the machine is being sold to you,but when it comes time to hold up their end of the bargain,nothing.

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Replies (1)

Makro's replyOfficial

04 Aug 2020, 09:35

Good day O****leng,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply04 Aug 2020, 09:35

Official