Faulty Unit and no response from Makro

In March 2018 my husband, bought me a Samsumg DV90K6000 Heat Pump Tumble Dryer from your Centurion Branch.

We have encountered endless probless with this dryer.

We contacted Samsung directly and it has gone in twice to be repaired (which did not help) and it continues to throw out HC (Heating Element problem) errors, which a Samsung technician just resets and then leaves. I told Samsung that the same would happen again and that we have a faulty dryer. They refuse to replace the dryer and don't fix it properly.

The same problem, the HC error has just happened again and I rely on this dryer. I DON’T want this Samsung dryer. We would please like to get a Makro voucher refund so that we can rather purchase the Bosch Heat Pump Tumbledryer – Bosch seems to be more reliable than this Samsung. Once again, the dryer is now NOT WORKING.

Ive sent you an email to ********** on the 6th of December 2018 and you have also avoided me. Ive resent the email with all the details today. GET A RESPONSE BACK TO ME