Faulty tv

Bought a Tv online that was delivered faulty MAK***. The store delivered the tv on Sunday and ever since then I have been calling sending emails and speaking to unhelpful agents on chats. I am unable to log a return online as the order hasn’t been updated as completed online and I am therefore stuck with a tv I can’t use. I feel inconvenienced and annoyed by every I speak to because no one has a solution it’s apparently only the store that can change the status so until the store decides to change the order to completed I must just sit and smile. I am beyond frustrated and need this faulty tv gone