LM
Lerato M

1 reviews | Active since Aug 2014

02 Nov 2015, 18:32

Faulty trolley causes injury

Makro failed to get me professional assistance after I got injured in the store because their trolley was faulty. I ask myself if they even do maintenance on these trolleys. They gave me the least care until I reminded them that I am far more important than what their broken bottles could ever be. I bled in their store for over an hour non stop and they failed to come with a valid solution and we drove off. They did not care. I am young and was born post apartheid but such treatment leaves thinking I could've received better treatment if my skin colour was probably lighter. I am appauled at such. I drove to Lenmed where I received stitches after bleeding for over 2 hours non stop. Makro failed to take me to hospital when ambulances were in no reach. They couldn't even come up with any other suggestion. They left me to bleed in their office where my mom had to help me with my leg coz their first aid team was non-existant. Be careful of Makro Crown Mines and it's so called management. Well being of customers does not exist on their list of priorities. I'm utterly disgusted.

0
Replies (1)
Makro
Makro's reply04 Nov 2015, 07:53
Official
Hello Rato??,


We sincerely apologize for your unfortunate incident, and would like to thank you for bringing this matter to our attention.

The Crownmines Store has compile the incident report, it has been escalated to our risk Manager. The store will be in contact with you to provide with feedback.

Please rest assured that this matter is of utmost importance to us.
We value you as a customer and I trust your next shopping experience with us will be pleasant.


Regards
Mmule Moropa