FK
Fikile K
1 reviews | Active since Apr 2015
23 May 2025, 13:49
Faulty tredmill
November 2023 i bought tredmill thinking i will make my life easier not knowing it was a beginning of a nightmare that refuses to end.Trojan has been to my house more than i can count, that treadmill has been faulty from the word go.I aam not getting any help instead getting more frustrated. They have all the calls which i logged at one stage the tech even asked me if it was a brand new unit or a display...i need my money back if you cannot replace it
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
26 May 2025, 16:29Hi Fikile,
We hope this message finds you well.
We are genuinely sorry to hear about the difficulties you've encountered, as expressed in your Hellopeter review.
Your experience is important to us, and we truly regret any inconvenience this may have caused you.
Please rest assured that we are giving your complaint our immediate attention. Our commitment to outstanding service is at the core of what we do, and we are disheartened to learn that we may have fallen short of that promise.
We're grateful that you've taken the time to alert us to this issue. Could you kindly provide us with the warranty period for your item?
It is important to note that, according to the warranty terms, if a replacement is necessary, it must be arranged through the supplier.
Please be aware that while we are unable to provide a refund for an item purchased in 2023 that is under warranty.
We extend our sincere apologies for any frustration you've experienced during your time with us.
Your satisfaction is our priority, and we are committed to making things right.
Warm regards,
The Hellopeter Team at Makro SAA Division of Massmart Holdings LimitedFor any assistance, please feel free to reach out:Contact Number: ***WhatsApp: ***Support Email: ***, ***
We hope this message finds you well.
We are genuinely sorry to hear about the difficulties you've encountered, as expressed in your Hellopeter review.
Your experience is important to us, and we truly regret any inconvenience this may have caused you.
Please rest assured that we are giving your complaint our immediate attention. Our commitment to outstanding service is at the core of what we do, and we are disheartened to learn that we may have fallen short of that promise.
We're grateful that you've taken the time to alert us to this issue. Could you kindly provide us with the warranty period for your item?
It is important to note that, according to the warranty terms, if a replacement is necessary, it must be arranged through the supplier.
Please be aware that while we are unable to provide a refund for an item purchased in 2023 that is under warranty.
We extend our sincere apologies for any frustration you've experienced during your time with us.
Your satisfaction is our priority, and we are committed to making things right.
Warm regards,
The Hellopeter Team at Makro SAA Division of Massmart Holdings LimitedFor any assistance, please feel free to reach out:Contact Number: ***WhatsApp: ***Support Email: ***, ***
Best regards,
Makro's reply26 May 2025, 16:29
Official
Hi Fikile,
We hope this message finds you well.
We are genuinely sorry to hear about the difficulties you've encountered, as expressed in your Hellopeter review.
Your experience is important to us, and we truly regret any inconvenience this may have caused you.
Please rest assured that we are giving your complaint our immediate attention. Our commitment to outstanding service is at the core of what we do, and we are disheartened to learn that we may have fallen short of that promise.
We're grateful that you've taken the time to alert us to this issue. Could you kindly provide us with the warranty period for your item?
It is important to note that, according to the warranty terms, if a replacement is necessary, it must be arranged through the supplier.
Please be aware that while we are unable to provide a refund for an item purchased in 2023 that is under warranty.
We extend our sincere apologies for any frustration you've experienced during your time with us.
Your satisfaction is our priority, and we are committed to making things right.
Warm regards,
The Hellopeter Team at Makro SAA Division of Massmart Holdings LimitedFor any assistance, please feel free to reach out:Contact Number: ***WhatsApp: ***Support Email: ***, ***
We hope this message finds you well.
We are genuinely sorry to hear about the difficulties you've encountered, as expressed in your Hellopeter review.
Your experience is important to us, and we truly regret any inconvenience this may have caused you.
Please rest assured that we are giving your complaint our immediate attention. Our commitment to outstanding service is at the core of what we do, and we are disheartened to learn that we may have fallen short of that promise.
We're grateful that you've taken the time to alert us to this issue. Could you kindly provide us with the warranty period for your item?
It is important to note that, according to the warranty terms, if a replacement is necessary, it must be arranged through the supplier.
Please be aware that while we are unable to provide a refund for an item purchased in 2023 that is under warranty.
We extend our sincere apologies for any frustration you've experienced during your time with us.
Your satisfaction is our priority, and we are committed to making things right.
Warm regards,
The Hellopeter Team at Makro SAA Division of Massmart Holdings LimitedFor any assistance, please feel free to reach out:Contact Number: ***WhatsApp: ***Support Email: ***, ***
Best regards,
FK
Fikile K's updateReviewer Update
26 May 2025, 17:27Warranty is 24 months, Vincent from trajan and his superiors are apparently liaising with you, this is so far the longest it has been dead since it never worked properly from the beginning
FK
Fikile K's update26 May 2025, 17:27
Reviewer Update
Warranty is 24 months, Vincent from trajan and his superiors are apparently liaising with you, this is so far the longest it has been dead since it never worked properly from the beginning
Makro's replyOfficial
28 May 2025, 14:31Hi Fikile,
We apologies for the inconvenience caused.
Kindly be advised that the matter is with the Trajan department they will assist further.
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning this matter.
We apologies for the inconvenience caused.
Kindly be advised that the matter is with the Trajan department they will assist further.
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning this matter.
Best regards,
Makro's reply28 May 2025, 14:31
Official
Hi Fikile,
We apologies for the inconvenience caused.
Kindly be advised that the matter is with the Trajan department they will assist further.
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning this matter.
We apologies for the inconvenience caused.
Kindly be advised that the matter is with the Trajan department they will assist further.
We're truly sorry to hear about your experience.
We understand your frustration and disappointment concerning this matter.
Best regards,