FAULTY SKYWORTH PRODUCTS AND POOR MAKRO SERVICE

1 STAR AND WOULD BE ZERO IF I COULD.

I purchased a 55' Skyworth Smart UHD Android TV from MAKRO Cornubia on 14 July 2023.

On 29 July 2023 the screen started giving issues and I took the tv back to MAKRO 30 July 2023 with the intention of exchanging it for another one.

I was unfortunately told that the tv has to be sent to the supplier for assessment and that it could take 14 days. MAKRO manager and SKYWORTH representative confirmed that NOTHING else can be done. I was of course very upset with this response and I, THE CUSTOMER, must now sit out of pocket and with no product, while MAKRO takes the matter up with the supplier.

I find this grossly unfair. The tv could have been exchanged and MAKRO could have still taken up the matter with SKYWORTH.

TWO ISSUES HERE: 1. I find it very strange that the screen of this tv was faulty within 3 weeks of purchase. Leads me to question the quality and durability of the SKYWORTH products.

2. Unfair treatment from MAKRO. Goes to wonder what happened with the "TCF" policies (treating customers fairly).