BS
Bhav S
1 reviews | Active since Oct 2023
12 Oct 2023, 16:38
Faulty Russel Hobbs Toaster bought from Makro
Hi,
Makro repair ID:286****. I specifically wrote on the repair note i do not want a refund for my Toaster, it was bought a month ago on special and was used once before one side stopped working. i booked it in for repairs and got a Sms saying i should come for a refund, i do not want a refund! i want it replaced by another 4 slice Russell Hobbs toaster like the one i bought on special. Why must i as a consumer take the knock on a faulty toaster and get refunded because to replace it costs more for Makro? this is totally unacceptable and i will take this further should it not be resolved
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Replies (2)BS
Bhav S's updateReviewer Update
23 Oct 2023, 16:05Hi
I have been contacted with no resolution to move forward. Either accept the credit note or take another toaster with same value as the credit note
Very Disappointing Customer Service
I have been contacted with no resolution to move forward. Either accept the credit note or take another toaster with same value as the credit note
Very Disappointing Customer Service
BS
Bhav S's update23 Oct 2023, 16:05
Reviewer Update
Hi
I have been contacted with no resolution to move forward. Either accept the credit note or take another toaster with same value as the credit note
Very Disappointing Customer Service
I have been contacted with no resolution to move forward. Either accept the credit note or take another toaster with same value as the credit note
Very Disappointing Customer Service
BS
Bhav S's updateReviewer Update
26 Oct 2023, 07:53Still awaiting feedback from the manager at Makro, I will contact Massmart head office
BS
Bhav S's update26 Oct 2023, 07:53
Reviewer Update
Still awaiting feedback from the manager at Makro, I will contact Massmart head office