Faulty products bought

Hi I have been trying to get hold of your customers services for the last few days... Good day I hope this email finds you well.

My name is Tony king card number ***8

Last week I registered a card and bought my first items at Makro. Firstly I checked online for product availability and said your Port Elizabeth branch had it in stock on arriving at the store I was told if it's not on the floor there is no available, no problem I then decided on something similar. To my disappointment after buying these fruit cups for my business and setting up my product I realized that every single lid in the pack did not fit any of the cups.

I couldn't return because my customers were expecting delivery and I had to get lids from someone else asap. This was such a problem and also it totally broke my profits.

My question to Makro is just how could you pack the wrong lids with the cups.

I have kept the receipts and a few cups and lids to show you guys but man it caused such chaos on the day.

How do I now move forward with this.

Please note this is not a complaint to be mad at you but also to let u know that perhaps that particular suppliers packaging needs to be checked for future problems like this.

Thank you for taking the time to read this and I hope to hear from your support team soon.

Regards Tony King