1 reviews | Active since Oct 2024
Faulty Product, Wasted Time, and Shocking Customer Neglect
I purchased a chainsaw from Makro Cornubia, and it broke after the very first use. Despite the product being only 2 months old and under a 2-year warranty, Makro refused to repair it. I was told to collect it, only to find that nothing had been done – a complete waste of my time!
I escalated the issue by emailing the manager of customer care, but, unsurprisingly, I never received a response. This is absolutely unacceptable. I’ve lost valuable time due to Makro’s incompetence and refusal to take responsibility for a defective product.
If this issue isn’t resolved immediately, I will escalate it further. This level of disregard for customers will not be tolerated. Fix the chainsaw or replace it.
This level of incompetence is unacceptable. Selling faulty products and then refusing to address complaints shows complete disrespect for your customers.
This lack of communication is unacceptable. I trusted that my query would be handled professionally, but instead, I’ve been left in the dark. I expect a prompt response and a real solution this time – no more empty promises.
This lack of communication is unacceptable. I trusted that my query would be handled professionally, but instead, I’ve been left in the dark. I expect a prompt response and a real solution this time – no more empty promises.