Faulty Product, No Real Customer Care

I am extremely disappointed in Makro’s handling of a faulty JustSimplified Motorized Treadmill. The unit consistently throws Error E08 and shuts down after 20 to 25 minutes of use, making it unfit for purpose.

I followed the official return process and explained clearly how a prolonged return or refund cycle would negatively impact my daily life and work. Despite this, the response I received was a generic copy-paste message that showed no understanding of my complaint and no escalation to management or the supplier.

The response even included irrelevant template instructions that did not apply to my case, confirming that my complaint was not properly reviewed.

“Customer care” should involve care for the customer as a human being, not just process enforcement. I requested direct supplier engagement and a practical resolution. None was provided.

At this point, the treadmill continues to fail, my time is wasted, and Makro has shown no accountability for the products supp**** under their name.

I cannot recommend purchasing this product or relying on Makro’s after-sales support if something goes wrong.