Faulty product and no assistance from Makro online

On the 27/12/2024 I order a Mi Stick from Makro online and the package was delivered on the 07/01/2025 (the box was not damaged and all components were accounted for). The TV stick connected and worked with no issues for a week.

On 17/01/2025, the response of the TV stick to the remote start to be sluggish. I went to feel the stick if may be if it was running hot (it wasn't), changed the batteries and disconnected and connected the HDMI cable and charger and the response was still slow. On 18/01/2025 midday the TV stick was not responding at all.

I suspected that the remote is faulty because on 18/01/205 I noted that the "home" screen was still visible on my monitor but was not reacting to the remote prompts.

On the 21/01/2025 I called to report the unit faulty and the agent informed me that he has logged in a suggested I also request on the Makro app to return the product right after our call (which I did). 23/01/2025, I received an email of acknowledgement and to please describe the fault from Hlengiwe and I rep**** on the same day. With no response, I called the online help desk again for a follow-up on 29/01/2025 and I spoke to Maria who said they were going to do a follow-up and contact me for an update.

Today is the 03/02/205, I still have a faulty product and no response from Makro.

So disappointed.