EC
Emmerantia C

1 reviews | Active since Mar 2019

20 Mar 2019, 16:00

Faulty product

Purchased a generator at makro in December 2018 because of loadshedding then the starter locked in January 2019. Mind you loadshedding takes place for few hours meaning it’s hardly ever used so I took it back to them they told me I should pay R1200 to get it fixed I told them I can’t pay for something I got a month ago from makro now they telling me they took it to Ryobi and I must pay the quotation I would be happy if this was after atleast 2-3years but I can’t buy an item a month ago then it fails me within two months then still am expected to pay for repairs. This means it’s going to fail me forever and I would rather take it back and get a different kind or a new one because it doesn’t make sense to buy something and it breaks within a month, worse they say they cannot do otherwise why and how.

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Replies (1)
Makro
Makro's reply20 Mar 2019, 16:53
Official
Good day Emmerantia

Thank you for reaching out to us

We're sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
We've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and we apologize for the inconvenience caused.
Kind Regards, 
Hellopeter Team

Best regards,