TK
Tebogo K

1 reviews | Active since Aug 2024

14 Dec 2024, 07:40

Faulty Order/Items

I ordered a pack of 50 snacks, i received my order opened the box only to find out that the snacks packaging was opened and i started counting them they were only 43 inside,they took 7. They sent me a pack of snacks that was opened and incomplete (****** by their staff members), knowing very well that i won't be able to return the order because of their policy. I feel disrespect as a customer. They once sent me a laundry basket that was broken on the one hand and i kept quite because i couldn't return it either, now they are doing it again, the disrespect has gotten too much now. They keep sending me faulty items and only on those that aren't allowed to be returned just because I stay far from Makro and I buy online.

0
Replies (1)
Makro
Makro's reply24 Dec 2024, 08:47
Official
Good day Tebogo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello Peter Team
 

Best regards,