1 reviews | Active since May 2016
Faulty microwave & Zero Compassion from Staff
Business Name: Makro Alberton Review Title: Faulty Microwave & Zero Compassion from Staff
Review: I purchased a Hisense microwave from Makro Alberton in April 2025, and recently it started making a strange noise and smelled like an electrical fire — clearly unsafe to use. When I returned it on 28 June 2025, the staff were rude and dismissive.
Despite the obvious safety concern, I was told the microwave must be sent in for assessment, and that it would take up to 21 working days to repair or refund me. During this time, I am expected to go without a microwave — something I rely on daily to heat my 15-month-old baby’s food and sterilize her bottles.
I explained my situation, but all I received was a repeated reference to their policy. No compassion, no urgency, no solution.
So now, I am forced to buy another microwave out of pocket, essentially subsidising Makro while they sit on my money and make me wait nearly a month. If the refund is approved, I’ll be left with a second microwave I never needed — all because they refuse to do what’s right.
This is unacceptable service from a major retailer. I will seriously reconsider shopping at Makro in future.
I would like to thank the team at Makro Alberton for addressing and resolving my issue with the faulty Hisense microwave. After my initial frustration with the return process, I’m happy to report that the matter was taken seriously, and the response I received helped bring a fair resolution much faster than expected. Your efforts are appreciated — especially considering how important this appliance is in my home with a small child. Thank you for stepping up and ensuring that customer service prevailed in the end.
I would like to thank the team at Makro Alberton for addressing and resolving my issue with the faulty Hisense microwave. After my initial frustration with the return process, I’m happy to report that the matter was taken seriously, and the response I received helped bring a fair resolution much faster than expected. Your efforts are appreciated — especially considering how important this appliance is in my home with a small child. Thank you for stepping up and ensuring that customer service prevailed in the end.