LS
Lynette S
1 reviews | Active since Apr 2022
17 Apr 2022, 09:02
Faulty microwave from Macro
I bought a Samsung microwave from Makro. This microwave is faulty from day one. I took it back, they've send it away to be fixed. I got it back, and after 1 week it stopped working. I took it back again, waited 4 months for it, and it only worked for one day! The salesladies at Macro Bloemfontein are not very helpful.
I am very dissapointed in Makro's service and in the Samsung product. Will never again buy any Samsung product, or any electronic product from Macro.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
17 Apr 2022, 11:49Good day Lynette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply17 Apr 2022, 11:49
Official
Good day Lynette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please note that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
LS
Lynette S's updateReviewer Update
17 Apr 2022, 15:30My problem is that I stay 280km away from Makro and must go to Bloem with the problem I just eant my money back
LS
Lynette S's update17 Apr 2022, 15:30
Reviewer Update
My problem is that I stay 280km away from Makro and must go to Bloem with the problem I just eant my money back
Makro's replyOfficial
17 Apr 2022, 15:33Good day Lynette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly advise if the unit was sent to Makro for assessment or was it assessed by a Samsung technician?
Also please provide that assessment number for the microwave.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly advise if the unit was sent to Makro for assessment or was it assessed by a Samsung technician?
Also please provide that assessment number for the microwave.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply17 Apr 2022, 15:33
Official
Good day Lynette,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly advise if the unit was sent to Makro for assessment or was it assessed by a Samsung technician?
Also please provide that assessment number for the microwave.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly advise if the unit was sent to Makro for assessment or was it assessed by a Samsung technician?
Also please provide that assessment number for the microwave.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,