Faulty laptop return OD***

Two days later after your reply and still no contact as to when the courier is coming. This has been ongoing since December 2nd
A person complains about your lack of service and it just continues to get worse.

I was promised a collection for Monday ( today) and after waiting at home for the whole day, no collection of the faulty item happened.
Just what type of service are Makro and their courier service offering? This total lack of after service will stop people dealing with you in future.

Makro has had my payment for the faulty item for over a month now, and still I sit with the laptop that can't be used. No further correspondence provided as to when the item will be collected.
I wonder if the people who read this at Makro customer service would be happy if they were in my situation?

Good morning,
I have not received any information as to when the collection of the faulty laptop will take place.
This whole situation has become a nightmare for me. How hard can it be to get a date from your courier service, and I mean a date that they will adhere to, not a promise that is not kept like before.

Another 4 days later and still no response from your courier service, and the laptop which I paid for on the 29th November, and which was faulty on delivery still sits at my house.
Just what kind of customer service do you call it that Makro provides. It is absolutely unbelievable.

The courier has not contacted me.

The end of the day and another broken promise from your couriers. It seems that there word is totally meaningless. They are destroying Makro's reputation.

I have just been told by Value logistics that they don't collect items called "guarded" and this is why there has never been a collection.
They say Makro have a different courier company collecting laptops and you must allocate the collection to them. It's great to find this out a month down the line.
Please advise me of your solution urgently.

At least this morning I actually got to speak to a real live person from Makro, who actually called me. This was followed by another call from Value logistics. How happy I was when both people confirmed collection of my faulty laptop today.
No suprise though for me that the commitment did not happen.
This situation has been going on since 2nd December. Please explain why commitments are absolutely meaningless. This correspondence through Hello Peter has been going on since 18th December and with Makro's customer service department since 2nd December with numerous e-mails.

Good morning,
It's now 10h10 and sill no reply to my correspondence of last night. Is this matter not urgent enough in Makro's mind to finally bring it to resolution. Please contact me urgently with an update.

Good morning.
Still no update from you even though this matter was receiving top priority. So let me update you from my side. The item was finally collected by your couriers on 13 January. Your app said I would receive the refund on 28 January, which has not happened. Am I going to have to communicate with you on a daily basis now to ensure that I receive the refund. This matter has now been going on for two full months.

Still no refund of my money, which is now way overdue, as this has been dragging on for over 2 months now.
I would really like to stop having to correspond with Makro in this regard. Just refund me and you would have one less totally unhappy customer to deal with.
I will comment on Hello Peter on a daily basis from today as to how your urgent rectification of this issue, as advised by Makro on numerous occasions is actually progressing.
Surely you would not want this to happen?

So no reply at all to my correspondence of yesterday.

Still no refund received or update from your correspondence of 29 January 2026.

Good morning,

Any news yet from management on the resolution of my refund?

Unfortunately I don't have any faith in Makro's commitments, as I have received so many that were meaningless.
I will continue to send you a message on a daily basis until I receive my refund.
May I suggest that you pressure management in this regard to close down this sorry state of affairs.

Day 76 since I paid for the laptop which was faulty and this saga began, and for which I have still not received my refund.
Over the last 2 weeks you have sent my complaint to the returns and management departments, and still no resolution.
I wonder what people who read this review on Hello Peter must think about Makro's absolutely disgraceful customer service.

Do you not think an escalation is long overdue. I was previously told this matter had already been referred to management. So it makes me wonder just to whom you are going to send your escalation email too?
It seems that customers just have to live in hope of receiving an actual resolution to a problem not of their making.

I must have been expecting too much to get an update to your reply of 13 February. You asking for one more chance surely means that I should receive an update from you.
Please come up with the date of my refund and no more messages telling me how sorry Makro is about my frustration.

At last this sorry saga has come to an end. I have received the refund today.