Faulty Laptop, False Accusations, and Terrible Customer Service – My Experience with Makro / Click Computers

Faulty Laptop, False Accusations, and Terrible Customer Service – My Experience with Makro / Click Computers

I am extremely disappointed by the poor customer service and unfair treatment I have received regarding my recent purchase through Makro SA’s marketplace.

I purchased a laptop as a birthday gift for my 16-year-old daughter. Shortly after receiving it, she reported that the laptop only worked while plugged into the charger. I personally tested it, and the moment I removed the charger, the laptop switched off completely. It was clearly suffering from a serious battery fault.

I then followed the correct return process in good faith.

Before sending the laptop back with the courier, I took clear photographs of its condition for my records. The laptop was returned in exactly the same condition as I received it. I never opened it, never attempted to repair it, and never tampered with it in any way.

To my shock, instead of honoring the return for a faulty product, I was met with false accusations that I had physically opened the laptop and tampered with the warranty. This allegation is completely untrue and unacceptable.

What is most disappointing is the customer service experience — poor communication, no fairness in handling the dispute, and a complete lack of accountability toward a genuine customer complaint. As a customer, I expected Makro SA to protect buyers on its marketplace and ensure disputes are handled professionally and objectively. Instead, I have been left frustrated, insulted, and unfairly blamed for a defect that existed from the start.

This experience has caused unnecessary stress and has completely damaged my trust in buying electronics through Makro SA’s marketplace.

I will be escalating this matter through the proper consumer complaint channels and sharing my experience publicly so that other customers are aware of how issues like this are handled.

Extremely disappointed. Poor after-sales support. Very bad customer experience.