1 reviews | Active since Dec 2013
Faulty inverter, returned 5 days, now a month
I bought a 1200W Ellies inverter for R7000 on 18 April. I set it up as instructed running 1 TV, DSTV and a laptop. Worked perfectly with load-shedding for 4 days then stopped working with an electrical burning smell and a continuous alarm on the 5th day. Returned immediately, told it had to go back to the supplier for evaluation but, seeing that I had just bought it, they would try to rush it, but at most about 10 business days. On the 8th business day I received a text saying it had got to the supplier. Since then, now 18 business days and nearly a calendar month, I am still waiting. Went to Makro on Saturday and, after no help other than that it was not ready yet, I requested the manager. I got the manager of customer service who said that they would check on Monday. I was phoned on Monday, 3pm, to be told that they were waiting for a response from the supplier, Ellies, who are still evaluating it. This inverter stopped working, full stop.
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
