NJ
Nazira J
1 reviews | Active since Dec 2013
09 Nov 2023, 11:02
Faulty hob
Bought a deft 4 plate hob last year,up to date I am having endless issues with it.The housing for the plates it's wopped so bad,it was changed twice already.A pot doesn't even sit nycly on the stove when cooking.I messaged the customer care 2 days after the second housing was installed and til now,no response.
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Makro's replyOfficial
09 Nov 2023, 15:07Good day ****ra, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply09 Nov 2023, 15:07
Official
Good day ****ra, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,