Faulty Hisense TV

I ordered a Hisense TV on Makro’s online website on 23 February 2025. The TV was delivered to me on 25 February. When I switched the TV on, it kept turning off after a few minutes. I tried using other power sources but still the TV did not stay on for longer than a few minutes. I logged a return request the following day on Makro’s website.

After multiple emails from me to Makro trying to find out when the TV will be collected the only response that I keep getting is “Your query has been escalated to the relevant department.” When I try to phone Makro Bloemfontein there is no answer.

I eventually got through to Makro Bloemfontein last week and they said that a Hisense technician will come to my house. Now when I try to call and confirm this, there is just no answer.

I will never order from Makro online again. I am extremely disappointed and frustrated. I paid R3999 for a broken TV. I live far from Bloemfontein so I can not return the faulty TV myself.