Faulty Hisense Fridge – Unacceptable Delay in Service

I am extremely disappointed with the Hisense fridge I recently purchased from Makro. The fridge stopped working less than two weeks after being set up, which is completely unacceptable for a new appliance.

I immediately contacted Makro for assistance, and was informed that a technician would be sent within 72 hours. However, we are still waiting for the technician's visit. When we followed up with the technician, we were told he was attending training, which has caused further delays.

It has now been several days without a functioning fridge, and we have had to throw away all of our food as a result. This situation is incredibly frustrating, and I find it hard to understand how a new fridge can stop working so soon after purchase. Given that a fridge is essential for storing food, I believe this issue should be treated with the utmost priority.

Please provide an update on when we can expect the technician to resolve the issue. I expect immediate action to address this problem and restore my trust in both the product and your service.