Faulty Hisense Fridge From Makro

I have purchased a Hisense fridge ( H740SS-WD) last month. The fridge worked well for the first 2 weeks, thereafter I noticed that the fridge section was not cooling properly. Stuff in the fridge started to go bad before expiry dates, Vegetables started to rot in the lower baskets of the fridge.

I contacted Makro on the 15/02/2021 to let them know of the problem. I was given a reference number (***) and was told that a technician will be sent between 5-7days.

I contacted Makro again on 22/02/2021 and spoke to Linda. She advised me that another consultant, Nokwanda is handling this query and she will call me back.

I called on the 23/02/2021, and Nokwanda said that the delay is from Hisense, as they (Hisense) send out technicians.

I called on the 26/02/2021, and spoke to Zandile, and got the same response. I asked to speak to a team leader in their dept. She told me that she will get the team leader to call me. Guess what, still no call from Makro.

Since this problem, I had to throw out allot of food, which was a total loss for me.

I have stopped using this Hisense fridge that I paid R14000.00 for and went back to using my trusty LG Fridge, which I still kept.

I'm totally disappointed with the service from Makro and I will never buy a Hisense Product again