Faulty fridge

Good day

I would like to log a complaint regarding a hisense fridge I bought at makro strubbens valley in July. I started experiencing issues with the freezer and ice maker and I logged a call on the 22th of August and a technician named Maboso came out 4 days later and just took the serial number in the fridge.

The problem persisted and I logged anther call on the 20th September and the same technician came out only 6 days later and told me he would have to write a report to makro for credit. I called makro and spoke to Justice, Vincent and Devan on 2 occasions and today only I got feedback from Devan stating the credit has been approved today.

I bought the fridge on promotion with a bar fridge so they only discounted the value on the fridge. For 2 months I had no freezer and had to discard my meat and frozen veggies and when I asked who is going to compensate me on that, he informed me that I should claim from my home content cover.

I would like to express my deepest regret and disappointment in the level of service I experienced from hisense and makro.

If this is how I'm treated as a customer I will definitely take my business else where.