Faulty Defy Iron – Return Request Rejected Multiple Times

I am extremely frustrated with the unacceptable service I have received from Makro regarding a defective Defy iron purchased on 29 January (Order number: OD***).

After using the iron only twice, it began making unusual noises and started smoking on 14 February. The appliance has been used a total of three times. There is absolutely no justification for a practically brand-new iron to malfunction in this manner. This is clearly a defective product.

I have attempted to log a return three separate times through Makro’s prescribed channels, and each request has been rejected without proper resolution. I have called Makro numerous times and am repeatedly told to “log it again.”

Most concerning is that I was contacted yesterday and specifically instructed to re-log the return and categorize it as a repair. I followed these exact instructions, only to have the request rejected yet again.

This endless cycle of rejections and being told to “try again” is completely unacceptable. I am still paying for this item, and it has failed after minimal use. As a consumer, I should not have to beg for assistance or be sent back and forth while a clearly defective product sits unusable.

Makro’s handling of this matter reflects extremely poor after-sales service and a disregard for consumer rights. I am formally requesting that this matter be urgently escalated and that my return be approved immediately in accordance with consumer protection legislation regarding defective goods.

I expect a prompt resolution without further delays or unnecessary obstacles