1 reviews | Active since Jul 2025
Faulty Defy Fridge
I am extremely frustrated with the service I’ve received from Makro Montague Gardens cape Town and Defy regarding a Defy fridge I purchased in November 2023, which is still under warranty.
The fridge developed excessive ice buildup, and when I logged a complaint, a technician was sent out. He clearly told me the fridge does not have an automatic defrost function and that I must manually defrost it every month, something that was never communicated at the time of purchase. How is it acceptable to sell a modern fridge that requires this kind of outdated, high-maintenance effort?
After that, I followed all the procedures, and they logged another service call but again assigned the same technician who had already said the issue cannot be permanently fixed.
I received a missed call from him, and when I sent a WhatsApp message the next day, I was completely ignored( blue ticked )with no response. To this day, no appointment has been scheduled and I am stuck with the same issue.
Makro and Defy are wasting my time with no real effort to fix the actual problem. I have done everything on my end ,given them my details, offered my proof of purchase, and tried to follow up but their customer support has been nothing short of disappointing.
If you are considering buying appliances from Makro or Defy, I suggest you don’t. If something goes wrong, you will be stuck chasing technicians and sending messages that get ignored while your warranty ticks away.
Thank you for your response, but unfortunately, this does not resolve the matter.
A technician has already been to my home and clearly stated that the fridge does not have an automatic defrost function, meaning the ice buildup will continue and I must manually defrost the fridge every month. This was never disclosed at the time of purchase and is completely unacceptable in a modern appliance.
You are now telling me the technician will be in touch again, but it’s the same person who already told me there is no permanent fix.
This is not just about booking another visit , it’s about finding a real, permanent solution to a known product issue. I expect this matter to be escalated to someone who can actually assist, instead of being sent in circles. Regards,
Ophola Gojo
Thank you for your response, but unfortunately, this does not resolve the matter.
A technician has already been to my home and clearly stated that the fridge does not have an automatic defrost function, meaning the ice buildup will continue and I must manually defrost the fridge every month. This was never disclosed at the time of purchase and is completely unacceptable in a modern appliance.
You are now telling me the technician will be in touch again, but it’s the same person who already told me there is no permanent fix.
This is not just about booking another visit , it’s about finding a real, permanent solution to a known product issue. I expect this matter to be escalated to someone who can actually assist, instead of being sent in circles. Regards,
Ophola Gojo