Faulty car wash machine

Item: Makro
Rating: 1
Author: Raesibe M

I have bought a car wash machine (Karcher) and it has a warranty of 12 months, within two I noticed that the machine was faulty and I returned it to the store and I was told that they will book it in for repairs, 5 weeks later they've sent me a quotation saying the control head was leaking and I should pay for the repairs. What I don't understand is that how can the leaking of the machine be my responsibility, I have sent emails but no one is responding

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Replies (1)

Makro's replyOfficial

20 Apr 2021, 12:35

Good day Raesibe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply20 Apr 2021, 12:35

Official