1 reviews | Active since Dec 2014
FAULTY CANON PRINTER
I bought a Canon Pixma G3411 Printer online in August at Makro in Port Elizabeth. On the 2nd December the printer started to print like 3D, I cannot even see what I printed and the papers kept jamming.. I called Makro and they said that it is my responsibility to get the printer to PE.. I live 350km from PE. As of today I called again because the printer printed red and blue stripes over all my pages and keep on saying error when I try to make a copy.. The papers also keep jamming and the printer doea not want to print in color. I bought color ink last week.. I talked to someone and she handed the phone to her manager. The manager said that she would call me back in half an hour.. I still have not received a call from her.. I paid R2499 for the printer and the printer can basically do nothing. I'm very disappointed in this company. I either want a refund or a gift voucher because the printer is 4 months old and I cannot do anything with it
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
As of today at 07:51 it was 48 hours.. You advised me that I would receive feedback within 24-48 hours. And yet, no feedback is provided.
As of today at 07:51 it was 48 hours.. You advised me that I would receive feedback within 24-48 hours. And yet, no feedback is provided.
As of today, 5 January, I still had no response from you. When I first wrote to you on the 28th December 2020, you said that I would receive feedback within 24-48 hours.. It has already been 8 days and no response from your side. I am not going to keep the faulty printer and lose R2500.
Please see below the National Consumers Protection Act:
the right to return unsafe or defective goods, contemplated in section 56; or (b) any other right in law between a supplier and consumer to return goods and receive a refund. (2) Subject to subsections (3) to (6), the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods.
As of today, 5 January, I still had no response from you. When I first wrote to you on the 28th December 2020, you said that I would receive feedback within 24-48 hours.. It has already been 8 days and no response from your side. I am not going to keep the faulty printer and lose R2500.
Please see below the National Consumers Protection Act:
the right to return unsafe or defective goods, contemplated in section 56; or (b) any other right in law between a supplier and consumer to return goods and receive a refund. (2) Subject to subsections (3) to (6), the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods.