Faulty BOSCH fridge bought at Makro Strubensvalley

I bought a Bosch fridge in October at Makro Strubensvalley. Within 3 weeks we noticed a faulty door fridge that would not close. A consultant was sent to fix the fridge, however within 2 weeks the same issue came back. Another consultant came back and advised they will need to order a new part from Germany. 3 months later, this issue has since not been resolved. I bought this fridge for my elderly parent, who are unable to use a fridge and this has been such a nightmare to navigate. Shoddy service forms both Makro Strubensvalley and Bosch.