Faulty Blender

I am extremely frustrated and disappointed with the service I received from Makro Crown Mines. I purchased a blender from you, but it stopped working on the first day. I paid R800 for it and initiated a return on September 9th. I have all the necessary proof in my email. However, when I followed up on the return, I was told that returns were closed and I couldn't return the faulty item. This feels like a ****. I provided proof emails to Mpho Libambo, and she said that the driver would come to collect the blender last week Thursday and Friday, but no one showed up. It's now October 8th, and I am incredibly frustrated with this situation. I have been unable to use the blender for far too long, and this is completely unacceptable.