Faulty Bennett Read 8L Airfryer

Subject: Faulty Bennett Read 8L Airfryer

I purchased a Bennet Read 8L Airfryer (***) from Makro on 25 November 2023, and to my disappointment, I have not even had the opportunity to fry anything because the unit has spent more time undergoing repairs at Makro than in my kitchen.

Worst of all, Makro has conveniently pushed all my complaints to the product distributor, Tevo, because they do not want to take responsibility as the supplier. Needless to say, Tevo has also not been helpful with the matter. Instead, they have just promised to investigate the service history of the product and will provide feedback.

So, basically, both Makro and Tevo seem to have mastered the art of marketing and distributing unreliable Bennet Read products under the disguise of a warranty. When the item does eventually go faulty, they will just keep repairing it until your warranty goes out. Both companies do not seem to care about customer satisfaction or brand image.

I have seen numerous complaints about Makro's poor customer service, but I did not expect that I will be one to write such a bad review one day. As for Tevo - I hope they understand that it takes a lot of work for a kitchen product to become a household brand. However, once the users of the product are treated unfairly, no brand is too big to fail.

I will not stop complaining about this matter until my query has been resolved in a just manner.